Privacy Policy

1.WHO WE ARE

Migo Services LLC is a printing, graphic design, custom-product, technology, and related services company based in Morristown, Tennessee.

Our website allows customers to review products and services, request information, create accounts, upload files, approve proofs, submit orders, make payments, and arrange shipping or local pickup.

Migo Services LLC determines how and why personal information collected through the Services is used, except where another company independently determines how it processes information under its own privacy policy.

2.PERSONAL INFORMATION

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.

Personal Information does not generally include:

• Publicly available information.
• Information that has been lawfully made available by government records.
• Aggregated information that cannot reasonably identify a person.
• De-identified information maintained in a form that cannot reasonably be associated with a person.

The definition of Personal Information may vary under applicable law.

3.INFORMATION WE COLLECT

The information we collect depends on how you interact with Migo.

Contact and identifying information

We may collect:

• First and last name.
• Business or organization name.
• Billing address.
• Shipping address.
• Email address.
• Telephone number.
• Account username.
• Customer or account number.
• Other information you provide when communicating with us.

Account information

When you create an account, we may collect:

• Username.
• Email address.
• Encrypted or hashed password information.
• Saved billing and shipping addresses.
• Order history.
• Saved designs or uploaded files.
• Communication preferences.
• Account activity.

You are responsible for maintaining the confidentiality of your account credentials.

Order and transaction information

When you request a quote or place an order, we may collect:

• Products and services requested or purchased.
• Product sizes, quantities, materials, colors, and finishes.
• Design and production instructions.
• Proof approvals.
• Order dates and status.
• Billing and shipping details.
• Local pickup information.
• Discounts, credits, and refunds.
• Payment status.
• Transaction identifiers.
• Customer-service communications.
• Information relating to reprints, defects, returns, shipping claims, or disputes.

Payment information

Online payments may be processed by third-party payment providers such as Stripe, PayPal, card networks, financial institutions, or other authorized payment processors.

Depending on the payment method, these providers may collect:

• Payment card number.
• Expiration date.
• Security code.
• Billing address.
• Bank or financial-account information.
• Payment authentication information.

Migo generally receives confirmation of payment, limited billing details, transaction identifiers, payment status, and information needed to manage the order.

We do not generally receive or store the complete payment-card number for online payments processed directly by an authorized payment provider.

Payment providers process information according to their own terms and privacy policies.

Customer files and uploaded content

Because Migo provides printing, design, customization, and document-related services, we may receive files or content that you upload, email, deliver, or otherwise provide.

This information may include:

• Artwork.
• Logos.
• Photographs.
• Illustrations.
• Business cards.
• Flyers.
• Brochures.
• Menus.
• Invitations.
• Signs.
• Labels and stickers.
• Apparel designs.
• Names and likenesses.
• Telephone numbers.
• Email addresses.
• Mailing addresses.
• Business information.
• Event information.
• Documents supplied for printing, copying, translation, design, or another requested service.

Files may contain Personal Information about you or other individuals.

You are responsible for ensuring that you have the legal authority and any necessary permission to provide information about another person.

You should not upload Social Security numbers, complete financial-account numbers, passwords, medical records, full payment-card information, government identification documents, or other highly sensitive information unless it is specifically necessary for a service that Migo has agreed to provide.

Communications

We collect information contained in communications sent to us, including:

• Emails.
• Contact forms.
• Text messages.
• Customer-service requests.
• Quote requests.
• Reviews.
• Social-media messages.
• Complaint or claim information.
• Proof approvals.
• Instructions relating to an order.

We may maintain these communications as part of our customer-service, production, quality-control, and business records.

Marketing and preference information

We may collect:

• Email subscription status.
• Products or services that interest you.
• Coupon use.
• Responses to promotions.
• Advertising preferences.
• Communication preferences.
• Information about interactions with marketing emails or advertisements.

Information collected at our physical location

When you visit our store, we may collect information necessary to:

• Prepare a quote.
• Create or retrieve an order.
• Accept payment.
• Arrange pickup or delivery.
• Provide printing, design, repair, photography, translation, notary, or another requested service.
• Contact you regarding your order.

Security cameras may operate at our physical location for safety, loss prevention, security, and incident investigation.

Security footage is not used for advertising.

Device and internet activity information

When you use the website, we and our service providers may automatically collect:

• Internet Protocol address.
• Browser type.
• Device type.
• Operating system.
• Approximate location derived from an IP address.
• Language and time-zone settings.
• Referring website.
• Pages viewed.
• Links or buttons selected.
• Date and time of access.
• Time spent on pages.
• Shopping-cart activity.
• Login activity.
• Search activity.
• Error reports.
• Cookie identifiers.
• Advertising identifiers.
• Information about interactions with emails or advertisements.

This information may be collected through cookies, pixels, tags, software development kits, server logs, local storage, and similar technologies.

Information from other sources

We may receive information from:

• Payment processors.
• Shipping carriers.
• Address-validation providers.
• Fraud-prevention providers.
• Website and hosting providers.
• E-commerce platforms.
• Analytics providers.
• Advertising platforms.
• Social-media platforms.
• Customers who submit information about another person.
• Publicly available business sources.
• Other service providers involved in completing a transaction.

For example, a shipping carrier may provide delivery status, an address correction, or information concerning a lost or damaged shipment.

4.HOW WE USE PERSONAL INFORMATION

We may use Personal Information to:

Provide products and services

This includes using information to:

• Create and manage customer accounts.
• Prepare quotes and estimates.
• Process and fulfill orders.
• Review submitted files.
• Prepare designs and proofs.
• Obtain proof approval.
• Print, manufacture, customize, or finish products.
• Provide requested services.
• Process payments.
• Arrange local pickup.
• Ship orders.
• Provide tracking information.
• Handle reprints, credits, claims, and refunds.

Communicate with customers

We may use information to:

• Respond to questions.
• Send order confirmations.
• Request missing information.
• Provide proofs.
• Obtain approvals.
• Send invoices and receipts.
• Provide production updates.
• Send pickup or shipping notices.
• Respond to complaints or claims.
• Provide customer support.

Operate and improve the Services

We may use information to:

• Maintain the website.
• Improve website navigation and performance.
• Analyze how customers use the Services.
• Develop new products or features.
• Troubleshoot technical problems.
• Test and improve ordering processes.
• Measure customer satisfaction.
• Improve product descriptions and production processes.

Maintain security and prevent fraud

We may use information to:

• Protect customer accounts.
• Authenticate users.
• Identify suspicious transactions.
• Prevent fraud and chargebacks.
• Detect unauthorized access.
• Protect our systems, employees, customers, and property.
• Investigate violations of our Terms & Conditions.

Marketing and advertising

Subject to applicable law and your choices, we may use information to:

• Send promotions and special offers.
• Recommend products or services.
• Measure the effectiveness of advertising.
• Create audiences for advertising platforms.
• Show advertisements that may be more relevant to customer interests.
• Contact prior customers about related products or services.

You may unsubscribe from promotional emails at any time.

Unsubscribing from marketing does not prevent us from sending transactional communications about an existing account, order, payment, shipment, proof, security issue, or legal notice.

Legal and business purposes

We may use information to:

• Maintain accounting and tax records.
• Enforce agreements.
• Protect legal rights.
• Respond to subpoenas, court orders, or governmental requests.
• Comply with laws and regulations.
• Establish, exercise, or defend legal claims.
• Conduct audits.
• Manage insurance matters.
• Support a business transaction or reorganization.

Other disclosed purposes

We may use information for another purpose disclosed when the information is collected or with your consent.

5.COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small data files stored by a browser or device.

The Site may use the following categories of cookies and similar technologies.

Essential cookies

Essential technologies support functions such as:

• Website security.
• Account login.
• Shopping carts.
• Checkout.
• Payment processing.
• Form submissions.
• Session management.
• Fraud prevention.
• Saving privacy preferences.

Disabling essential cookies may prevent portions of the Site from functioning.

Functional cookies

Functional technologies may remember:

• Language selections.
• Login preferences.
• Saved settings.
• Recently viewed products.
• Other preferences that improve the user experience.

Analytics cookies

Analytics technologies help us understand:

• Which pages are visited.
• How users navigate the Site.
• Whether errors occur.
• Which products attract interest.
• How marketing campaigns perform.
• How the Site can be improved.

Analytics providers may collect device, browser, cookie, IP-address, and website-interaction information.

Advertising cookies and pixels

Advertising technologies may be used to:

• Measure advertising effectiveness.
• Limit repeated advertisements.
• Understand whether an advertisement resulted in a visit or purchase.
• Create advertising audiences.
• Present advertisements based on website activity or inferred interests.

Depending on the technology and applicable law, these activities may be considered targeted advertising, cross-context behavioral advertising, sharing, or a sale of Personal Information.

Managing cookies

You may be able to manage cookies through:

• The Site’s cookie-preference tool, when available.
• Browser privacy settings.
• Device settings.
• Advertising-platform settings.
• A recognized opt-out preference signal.

Blocking or deleting cookies may affect Site functionality.

Cookie selections are normally specific to the browser and device used. You may need to repeat your choices when using another browser, device, or private-browsing session or after deleting stored cookies.

6.GLOBAL PRIVACY CONTROL AND DO-NOT-TRACK SIGNALS

Some browsers and extensions transmit privacy signals, including Global Privacy Control, commonly referred to as GPC.

Where required by applicable law and technically supported, we will treat a recognized GPC signal as a request to opt out of the sale or sharing of Personal Information or targeted advertising for the browser or device sending the signal.

Because there is no universally accepted standard for all “Do Not Track” signals, the Site may not respond to signals that are not legally required or technically recognized.

7.HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose Personal Information to the following categories of recipients.

Service providers and contractors

We may provide information to companies that perform services for us, including:

• Website hosting.
• E-commerce services.
• Cloud storage.
• File transfer and file storage.
• Payment processing.
• Accounting and bookkeeping.
• Email delivery.
• Customer communications.
• Fraud prevention.
• Cybersecurity.
• Analytics.
• Marketing.
• Advertising.
• Printing or specialty production assistance.
• Shipping and delivery.
• Address verification.
• Customer support.
• Professional consulting.

These providers receive information reasonably necessary to perform their services.

Payment providers

Payment information may be transmitted to Stripe, PayPal, financial institutions, card networks, or other payment providers selected or authorized by the customer.

These companies may independently process information according to their own policies.

Shipping carriers

We may provide a carrier with:

• Recipient name.
• Company name.
• Delivery address.
• Telephone number.
• Email address.
• Package and shipping information.
• Information needed to investigate a delivery claim.

Carriers may process this information independently under their own privacy policies.

Production and specialty vendors

Although Migo produces its primary printing work through its Morristown operation, certain specialty materials, products, finishing methods, software services, or production components may require assistance from a supplier or specialist.

When necessary, we may provide a vendor with the limited information and files needed to complete the requested work.

Analytics and advertising providers

We may disclose or allow the collection of device, cookie, internet-activity, commercial, and related information by analytics and advertising providers.

These activities are used to measure traffic, understand performance, prevent fraud, market products, or provide targeted advertising.

Professional advisors

We may disclose information to:

• Attorneys.
• Accountants.
• Auditors.
• Insurers.
• Financial advisors.
• Other professional consultants.

We provide information when reasonably necessary to receive professional services or protect our rights.

Legal and safety disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law.
• Respond to a subpoena, warrant, court order, or governmental request.
• Cooperate with law enforcement.
• Protect the rights or property of Migo, a customer, or another person.
• Prevent fraud or unlawful activity.
• Respond to an emergency.
• Protect health or safety.
• Enforce our Terms & Conditions.

Business transfers

Information may be reviewed, disclosed, or transferred as part of:

• A proposed or completed merger.
• Acquisition.
• Financing.
• Reorganization.
• Sale of business assets.
• Change of ownership.
• Bankruptcy or similar proceeding.

A successor may continue to process information subject to this Privacy Policy until it provides notice of a different policy.

With your direction or consent

We may disclose information when you direct us to do so or provide consent.

8.SALE, SHARING, AND TARGETED ADVERTISING

Migo does not sell Personal Information to third parties in exchange for money.

However, certain advertising, analytics, or social-media technologies may involve disclosures that are defined as a “sale,” “sharing,” or “targeted advertising” under some state privacy laws, even when no money is paid for the information.

The categories potentially involved may include:

• Online identifiers.
• IP address.
• Device information.
• Internet or website activity.
• Commercial information.
• Approximate geolocation.
• Inferences about product interests.

The recipients may include:

• Advertising platforms.
• Analytics providers.
• Social-media platforms.
• Marketing technology providers.

Where applicable, you may request to opt out by:

• Using the Site’s cookie or privacy-preference controls, when available.
• Enabling Global Privacy Control in a supported browser.
• Emailing info@migoservices.com with the subject line “Privacy Opt-Out.”

Migo does not knowingly sell or share Personal Information belonging to individuals under 16 years of age.

9.AGGREGATED AND DE-IDENTIFIED INFORMATION

We may create aggregated or de-identified information that cannot reasonably be linked to an individual.

We may use or disclose this information for:

• Business analysis.
• Product development.
• Website improvement.
• Security.
• Statistical reporting.
• Marketing measurement.

When we maintain information as de-identified, we will not attempt to re-identify it except as reasonably necessary to verify that the de-identification process works or as permitted by law.

10.CUSTOMER FILES CONTAINING THIRD-PARTY INFORMATION

Customers may provide files containing information about employees, customers, students, family members, event attendees, patients, voters, donors, members, or other individuals.

The customer submitting the file is responsible for:

• Having authority to provide the information.
• Providing any legally required notices.
• Obtaining any legally required consent.
• Limiting the information to what is necessary.
• Ensuring that the requested printing or processing is lawful.

Migo will use such information primarily to provide the requested service, maintain necessary records, prevent fraud, address claims, and comply with law.

Migo is not responsible for a customer’s failure to obtain permission to provide another person’s information.

11.PUBLIC CONTENT, REVIEWS, AND SOCIAL MEDIA

Information you voluntarily post publicly may be visible to other people.

This may include:

• Reviews.
• Comments.
• Social-media posts.
• Photographs.
• Testimonials.
• Public responses.

Other individuals may copy, save, disclose, or use public information outside Migo’s control.

When you interact with Migo through a social-media platform, the platform may collect information according to its own privacy policy and account settings.

12.DATA RETENTION

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Policy, including to:

• Complete orders.
• Support reorders.
• Maintain accounts.
• Respond to customer-service matters.
• Resolve shipping, payment, or production claims.
• Maintain tax and accounting records.
• Prevent fraud.
• Enforce agreements.
• Comply with legal obligations.
• Establish, exercise, or defend legal claims.

Retention periods vary based on the type of information and the purpose for which it was collected.

For example:

• Account information may be retained while the account remains active and for a reasonable period afterward.
• Order, invoice, payment, and tax information may be retained for the periods required for accounting, tax, dispute, and legal purposes.
• Proofs, artwork, and production files may be retained for a reasonable period to facilitate production, quality review, claims, or reorders.
• Marketing information may be retained until you unsubscribe or we discontinue the applicable marketing activity.
• A limited suppression record may be retained after an unsubscribe request to ensure that the preference continues to be honored.
• Security and technical logs may be retained for a period appropriate for fraud prevention, troubleshooting, system security, and legal compliance.

When information is no longer reasonably needed, we may delete it, de-identify it, aggregate it, or securely dispose of it.

Deletion from active systems may not immediately remove information from backups, archives, fraud-prevention systems, legal holds, or records that must be retained by law.

13.DATA SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect Personal Information against:

• Unauthorized access.
• Accidental loss.
• Misuse.
• Alteration.
• Destruction.
• Improper disclosure.

Safeguards may include access controls, password protections, encryption where appropriate, secure payment processing, system monitoring, employee limitations, backups, and physical security.

No website, database, network, transmission method, or storage system can be guaranteed to be completely secure.

You are responsible for:

• Using a strong and unique password.
• Protecting account credentials.
• Maintaining control of your email account and devices.
• Logging out of shared devices.
• Notifying us promptly of suspected unauthorized account activity.

If we identify a security incident involving Personal Information, we will investigate and provide notices as required by applicable law.

14.YOUR ACCOUNT AND COMMUNICATION CHOICES

You may review or update certain account information by signing into your account or contacting us.

Marketing emails

You may unsubscribe from promotional emails by:

• Selecting the unsubscribe link in a marketing email.
• Updating available account preferences.
• Contacting us at info@migoservices.com.

We may continue sending non-promotional communications concerning:

• Orders.
• Proofs.
• Payments.
• Shipping.
• Security.
• Policy updates.
• Customer-service requests.

Text messages

When text-message marketing is offered, participation will be subject to the disclosures and consent presented at signup.

You may withdraw from promotional text messages by following the instructions provided in the message.

Transactional messages relating to an active order may still be sent when permitted by law.

Account closure

You may request closure of your customer account by contacting us.

Closing an account does not require us to delete information that must be retained for orders, payments, taxes, fraud prevention, legal compliance, disputes, or other legitimate business purposes.

15.PRIVACY RIGHTS

Depending on your state or country of residence and whether the applicable law applies to Migo, you may have the right to:

• Confirm whether we process Personal Information about you.
• Request access to Personal Information.
• Request a copy of Personal Information in a portable format.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Request information about categories of information collected.
• Request information about the sources of information.
• Request information about the purposes for collection, use, or disclosure.
• Request information about categories of recipients.
• Opt out of the sale or sharing of Personal Information.
• Opt out of targeted advertising.
• Opt out of certain profiling activities.
• Limit certain uses of sensitive Personal Information.
• Withdraw consent where processing is based on consent.
• Appeal a decision regarding a privacy request.
• Receive equal service and not be unlawfully discriminated against for exercising a privacy right.

These rights are subject to applicable exceptions.

For example, we may retain information needed to:

• Complete a transaction.
• Provide a requested product or service.
• Maintain warranty, reprint, or claim records.
• Detect or prevent fraud.
• Protect security.
• Comply with tax, accounting, or legal requirements.
• Exercise or defend legal claims.
• Maintain records of a privacy request.

16.HOW TO SUBMIT A PRIVACY REQUEST

You may submit a request by emailing:

info@migoservices.com

Use the subject line:

Privacy Request

Please describe:

• The right you wish to exercise.
• Your full name.
• The email address associated with your account or order.
• Your order number, when relevant.
• The state or country where you reside.

Do not send a Social Security number, password, complete payment-card number, or unnecessary identification document in the initial request.

We will respond within the period required by applicable law.

17.VERIFYING REQUESTS

Before completing certain requests, we may need to verify your identity.

Verification may require matching information such as:

• Name.
• Email address.
• Telephone number.
• Billing or shipping address.
• Account information.
• Order number.
• Recent transaction information.

The information required will depend on the type and sensitivity of the request.

We will use verification information only for identity verification, security, fraud prevention, legal compliance, and processing the request.

We may deny or limit a request when:

• We cannot reasonably verify the requester’s identity.
• The request concerns another person’s information.
• An applicable exception permits or requires retention.
• The request is fraudulent, abusive, or excessive.
• Compliance would violate another person’s rights.
• The applicable law does not provide the requested right.

When required, we will explain the reason for the decision.

18.AUTHORIZED AGENTS

Where permitted by law, you may authorize another person to submit a privacy request on your behalf.

We may require:

• Written authorization signed by you.
• Evidence that the agent is registered when registration is legally required.
• Direct confirmation from you.
• Verification of your identity.

We may deny a request if the agent cannot provide sufficient proof of authority.

19.APPEALING A PRIVACY DECISION

Where applicable law provides an appeal right, you may appeal a denial or limitation of a privacy request by emailing:

info@migoservices.com

Use the subject line:

Privacy Appeal

Include the original request, the date it was submitted, and the reason you believe the decision should be reconsidered.

20.NON-DISCRIMINATION

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Exercising a privacy right will not result in:

• Denial of products or services.
• A different price or rate.
• A lower quality of service.
• Retaliation.

This does not prevent us from offering lawful promotions, loyalty programs, or differences reasonably related to the value of information, when permitted and properly disclosed.

21.SENSITIVE PERSONAL INFORMATION

Migo does not intentionally collect sensitive Personal Information unless it is necessary for a specific transaction or service.

Sensitive information may include, depending on applicable law:

• Payment information.
• Government identification information.
• Account login credentials.
• Precise geolocation.
• Health information.
• Biometric information.
• Racial or ethnic origin.
• Religious beliefs.
• Sexual orientation.
• Citizenship or immigration information.
• Contents of certain private communications.

Payment information is used for transaction processing, fraud prevention, refunds, accounting, and legal compliance.

Sensitive information included in a customer-supplied file will be processed as necessary to provide the requested service.

Customers should avoid submitting sensitive information that is not necessary for the order.

We do not use sensitive Personal Information to infer personal characteristics for unrelated advertising purposes.

22.CHILDREN’S PRIVACY

The Services are intended for adults and are not directed to children.

Individuals under 18 should not create an account or place an order without the involvement and authorization of a parent or legal guardian.

We do not knowingly collect online Personal Information directly from children under 13.

If you believe a child under 13 has provided Personal Information to us, contact info@migoservices.com with the subject line “Children’s Privacy.”

After reasonable verification, we will take appropriate steps to delete the information unless retention is required by law or necessary to protect safety or legal rights.

23.THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to websites, applications, social-media platforms, payment providers, shipping carriers, or services operated by third parties.

This Privacy Policy does not govern third parties’ independent practices.

We are not responsible for:

• Third-party privacy practices.
• Third-party security.
• External website content.
• Information independently collected by another company.

You should review the privacy policy of each third-party service you use.

24.INTERNATIONAL USERS

Migo Services LLC is based in the United States, and the Services are operated from the United States.

If you access the Services from another country, your information may be transferred to, stored in, or processed in the United States.

Privacy and data-protection laws in the United States may differ from those in your country.

Where required, we will use legally recognized safeguards for international transfers.

Users outside the United States may contact us to ask about rights available under the laws of their jurisdiction.

25.LEGAL BASES FOR CERTAIN INTERNATIONAL PROCESSING

Where a law requires us to identify a legal basis, we may process Personal Information based on:

• Performance of a contract, such as completing an order.
• Steps requested before entering a contract, such as preparing a quote.
• Compliance with legal obligations.
• Legitimate business interests, such as security, customer service, fraud prevention, and improving the Services.
• Consent, such as certain marketing or non-essential cookies.
• Establishment, exercise, or defense of legal claims.

Where processing relies on consent, you may withdraw consent as permitted by law. Withdrawal does not affect processing completed before consent was withdrawn.

26.CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

• Our Services.
• Business operations.
• Technology.
• Service providers.
• Information practices.
• Legal requirements.

The revised version will be posted with an updated “Last Updated” date.

Material changes may also be communicated through the Site, customer accounts, email, or another reasonable method.

Changes apply prospectively from their effective date unless applicable law requires otherwise.

We encourage you to review this Privacy Policy periodically.

27.RELATIONSHIP TO OTHER POLICIES

This Privacy Policy should be read together with Migo’s:

• Terms & Conditions.
• Shipping Policy.
• Refund or Reprint Policy.
• Cookie preferences or Cookie Policy, when applicable.
• Other notices presented when information is collected.

If a separate notice applies to a particular service or transaction, that notice may supplement this Privacy Policy.

28.CONTACT US

Questions, concerns, requests, or complaints about this Privacy Policy may be submitted to:

Migo Services LLC

1056 S. Cumberland St

Morristown, TN 37813

United States

Phone: 423-273-5704

Email: info@migoservices.com

Website: https://migoservices.com/

For privacy requests, use the subject line:

Privacy Request

For privacy appeals, use the subject line:

Privacy Appeal

For requests involving children’s information, use the subject line:

Children’s Privacy